Powerful Telephone Skills

Be precise with clients. Avoid these murky statements when talking with customers: 

• “I’ll rush the order.” Better: “I’ll overnight it today.”
• “We’re working on it.” Better: “I’ve asked our delivery manager to schedule it for…”
• “I’ll call you back.” Better: “I’ll call you by…”
• “You’ll have it soon.” Better: “You’ll have it by…”