Powerful Telephone Skills

Be precise with clients. Avoid these murky statements when talking with customers: 

  • "I'll rush the order." Better: "I'll overnight it today."
  • "We're working on it." Better: "I've asked our delivery manager to schedule it for..."
  • "I'll call you back." Better: "I'll call you by..."
  • "You'll have it soon." Better: "You'll have it by..."

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