Crash Course On Customer Service

The 10 most important words: "I apologize for our mistake. Let me make it right."

The 9 most important words: "Thank you for your business. Please come back again."

The 8 most important words: "I'm not sure, but I will find out."

The 7 most important words: "What else can I do for you?"

The 6 most important words: "What is most convenient for you?"

The 5 most important words: "How may I serve you?"

The 4 most important words:"How did we do?"

The 3 most important words: "Glad you're here!"

The 2 most important words: "Thank you."

The MOST important word: "Yes."

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