Get to Know Your Nasty Customers
There are tough customers, and then there are nasty customers – the ones who are rude, sarcastic, intimidating, mean, and vulgar. Nasty customers are the curse of new salespeople and veterans alike, and although you think you can handle any type of customer, there are some myths that need to be rectified when dealing with […]
Don’t Chase Your Prospects. Let Them Chase You!
Tired of the constant follow-up with your prospects that seems to be going nowhere? You’ve made a presentation, but how do you close the sale? Suggest that without your product or service, your prospect will miss out on something great. Here are a few ideas. 1. Tell a story that creates a sense of urgency. Uncover […]
Winning Negotiation Tactics
Good negotiators walk out winners, getting the best of the deal. But when you negotiate, make sure your clients feel like winners, too. If not, they may not do business with you again. Follow these four tactics for successful negotiations.
Talk with Team Members Before New Hires Arrive
Experts say that the first 90 days determine how long a new person will stay with an organization. Discuss the new worker’s role with the team. Explore the ways in which some team members’ roles may change when the new person arrives, and make sure people understand that they shouldn’t simply dump their grunt work […]
Create a High-Performance Environment
High-performance organizations focus strongly on providing superior customer service and developing employee potential. You can create your own high-performance department that exceeds expectations by starting with these steps: PROVIDE INFORMATION To achieve their highest potential, employees need every bit of information you can supply about their jobs, the organization’s vision and strategy, its financial performance, and […]
