Operations Insight

Too Busy to Say Thank You?

Your intentions are good, and you know it’s important, but somehow you never have time to send that all-important thank-you note after closing a sale. 

Get a roll of stamps and a supply of attractive-yet-businesslike thank-you notecards. Put the notes, the stamps, and a couple of pens in a box or manila envelope, and keep it by the chair in the living room where you watch television. 

At work, jot down important addresses, and take them home in a file folder every day. That way you can relax, watch TV, sign thank-you notes, and address envelopes at a leisurely pace. By doing a few each evening, you won’t get behind. 

Handwritten cards and envelopes are especially effective because of their personal touch, and you’ll generate a lot of goodwill without a lot of effort. 

Check out the latest insights.
Always thinking. Always learning. Always growing.

No customer ever likes to hear about price increases. But, if you handle the situation correctly, you can keep your biggest customers happy and still increase your profits. Here ar

Tired of meetings where no one contributes? Schedule a mandatory meeting and tell team members their “admission ticket” will be an index card with an original idea writ