Change Your Voicemail Message Frequently

Some workers use the same outgoing voicemail message for years without changing it. The message may be functional, but what does it convey? An unchanging voicemail could project a subtle image of a stagnant employee caught in a rut. Instead, try spicing up your voicemail by personalizing you messages with specific details – the day […]

Write A Thank-You Note When You Lose the Sale

Anybody can remember to write a thank-you letter to a customer after a successful sale or referral. When else should you say thanks? After a final refusal, or when the customer decides to buy from a competitor. A brief, polite, handwritten note thanking a prospect for his or her time and consideration is one of […]

Get “ROI”-ligion

After you get your website up to date, make sure your staff members are up to date on all the new improvements to the website, your updated approach to ROI, and the basics of your ROI philosophy. This will guide them and enable them to use these tactics whenever and wherever they can apply them.  […]

Add Some New Business Intelligence Tools to Your Kit

There is a wide array of tools out there to choose from. And it is critical to understand your marketing needs to help you choose the right tools for the job at hand. With a range from SEO and SEM to ROI calculators and online scorecards, the options require a good look. The scorecard idea […]

Milestones Help You Manage the Process

As we all know, if you build objectives and support them with goals, you must have a way to track your progress. Make sure that you build milestones into the process of assessing ROI. You won’t be able to quantify an entire process overnight. Instead, you can begin incrementally (with leads, of course). Then, move […]