High-performance organizations focus strongly on providing superior customer service and developing employee potential. You can create your own high-performance department that exceeds expectations by starting with these steps:
PROVIDE INFORMATION
To achieve their highest potential, employees need every bit of information you can supply about their jobs, the organization's vision and strategy, its financial performance, and everything else that might possibly help employees make better decisions.
FOCUS ON PRINCIPLES, NOT RULES
Rules tell people what they can't do; principles tell them what they can. Work with your people to identify the kinds of things they're empowered to do, and tell them the reasons.
ELIMINATE BARRIERS
High-performance organizations or groups are frequently team-based, at least in spirit. Don't separate yourself from the rest of your team by hiding in a private office or parking in a special reserved space. Do everything you can to create an atmosphere of egalitarianism and openness.
VALUE SKILLS
Your team is only as good as the skills its members possess. Put your focus - and everyone else's - on developing professional skills that help people do their work better.
INCLUDE PEOPLE IN DECISIONS
When you bring teams and team members into the decision-making process, they'll feel a greater sense of ownership and accountability for setting goals and achieving deadlines.
